Return & Refund Policy

1. Overview

We want you to love what you order. If something is wrong with your order, we'll work with you to resolve it as quickly as possible.

2. Standard Products

Returns are accepted within 7 days of delivery only under the following conditions:

• Wrong product delivered.
• Manufacturing defect.
• Product damaged during shipping.
• Product significantly different from the ordered item.

3. Custom, Bridal & Bulk Orders

Custom, personalised and bulk orders are arranged specifically for an individual customer.

Refunds or replacements are provided only if:

• An incorrect product was supplied.
• The product arrived damaged.
• There is a manufacturing defect.

4. Damaged Products

If your order arrives damaged:

1. Notify us within 48 hours.
2. Share clear photos of the product.
3. Include packaging images.
4. Provide your order number.

After verification, we will provide a replacement or refund.

5. Refund Process

Once approved, refunds are processed within 5–7 business days.

• Refunds are issued to the original payment method.
• Processing time depends on your bank or payment provider.

6. Order Cancellation

• Orders may be cancelled before they are packed for dispatch.
• Orders cannot be cancelled once shipped.
• Custom orders cannot be cancelled once preparation begins.

7. Shipping Charges

Shipping charges are generally non-refundable.

If the return is due to an error by FlowUP, we will bear the shipping costs.

8. Non-Returnable Items

• Custom-made or personalised products.
• Products damaged due to customer misuse.
• Products altered or modified after delivery.
• Earrings and other hygiene-sensitive items, unless damaged or incorrect on arrival.

9. Contact Us