Your privacy matters

1. Information We Collect

We collect information that helps us process orders, provide support and improve our services.

• Full name
• Email address
• Phone number
• Shipping address
• Billing details
• Order information
• Bulk or special-order requirements
• Messages sent through our contact form

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Processing and packing your orders
• Shipping products
• Customer support
• Order notifications
• Website improvements
• Responding to enquiries

3. Payment Information

All payments are processed through trusted payment gateways. FlowUP does not store your debit card, credit card or UPI payment credentials.

4. Cookies

Our website may use cookies to improve performance, remember preferences and analyse traffic.

You can disable cookies in your browser settings at any time.

5. Data Security

We use reasonable administrative and technical safeguards to protect your personal information from unauthorised access, misuse or disclosure.

6. Information Sharing

We only share your information when necessary with trusted service providers:

• Courier partners
• Payment providers
• Email services
• Hosting providers

We never sell or rent customer information.

7. Your Rights

You may request to:

• Access your personal information
• Correct incorrect information
• Request deletion where legally permitted
• Withdraw communication consent

8. Contact Us